When you start a business, among the main goals that you have in mind is to maintain the employees that you have, since a high turnover can be expensive and strenuous. For businesses like quick services restaurants (QSRs), it’s especially important to maintain a high retention rate for hourly employees.
That way, they will stay devoted and have the mentality to give good customer service. This allows for more efficiency in the business and increases brand loyalty. The following are some of the main ways that QSRs can increase their retention rates for hourly employees:
1. Reward your employees whenever they do something out of the ordinary
The main reason why most employees quit their jobs is that they feel like they are not properly appreciated by their employers. This is why you should be extra mindful to notice what they do special, as this will help them feel like they are part of a family.
2. Be consistent in your training for hourly employees
Most hourly employees have a lot of questions about the job itself and their day-to-day tasks, especially those who are new to the business. To avoid confusion, make sure that there is a clear training process in place for these kinds of employees so that all their questions will be answered. This makes it easier for them to have a constant goal and motivates them to continuously strive for productivity.
3. Use technology to your advantage
Technology is the driving force of the current generation of entrepreneurs, as it provides greater efficiency by improving various aspects of your business. When applied in the right manner, it can also help to increase your hourly employees’ retention rate.
One such way to do so is to leverage hourly employee retention software to build your dream team. This kind of software will enhance the recruitment and hiring processes for your business by making it easier to hire the best candidates for your business.
4. Provide feedback to your employees on a regular basis
Customers are often satisfied with the service they receive, but you don’t want employees to become complacent because they think that every customer is satisfied with their service. As such, it’s important to ensure that you provide feedback to your employees on a regular basis, especially for the employees who are working in sensitive departments.
By giving feedback to your employees, you will be able to determine where they can improve as an employee and this will motivate them more to do their best in providing good customer service.
5. Give them a form of recognition once in a while
Some of your employees may not be happy with their pay, but they still rely on your salary as their main income source during the week. In addition to performance-based recognition, you should also pay attention to the benefits that you can give your employees just to appreciate their services.
For promotion, make sure that their potential growth is taken into consideration before giving them the promotion. With benefits in play, they will be mentally fulfilled with their work and they will have fewer reasons to quit.
6. Make your working environment friendly
A friendly working environment, regardless of the setting, is a productive working environment. The key to making workers comfortable is to make them feel valued and appreciated.
For example, the management team – while being strict – should also be approachable and pleasant to work with. That way, your hourly employees will not feel like they are just workplace robots that wait to be commanded and rebuked whenever they do a slight mistake. If you make your employees feel as if they have value, they will be more inclined to appreciate every day that they have working for you and will want to continue working with you.
In addition, you can also set up a few activities between employees like some contests. These have proven successful, as they allow your employees to bond and learn from their peers. They also boost morale and make an otherwise boring job fun.
Having a business in the hospitality industry requires you to understand what you should do to motivate employees to perform better. This will set your company apart from other businesses, and make you a more efficient one.
Achieving this can be done in many different ways, including the ones mentioned above, but the key is to find out what works best for your business. So make sure to consider the above tips, and customize as needed to come up with a plan that works perfectly for your business.