EPSS or electronic performance support system is the computer software program or component that will ultimately help in improving the overall user experience and performance in the organisation. This particular aspect is very much capable of helping out the organisations in terms of reducing the cost of training the staff and simultaneously helps in increasing the productivity as well as performance. Implementation of this particular system will help in empowering the employees in such a way that the performance of the task will be carried out very easily with a minimum amount of external intervention or training in the whole process. With the utilisation of this particular type of system, the organisations will always make sure that everybody will be able to complete their tasks very quickly and accurately without any kind of problem. This particular concept and its implementation are considered best into the following cases:
- Whenever the workers are required to achieve the knowledge on individual performance into the business environment
- Whenever the skilled performance and spending a lot of time in terms of helping the less skilled performance
- Whenever the new workers are interested to begin to perform immediately and training is impractical in the whole system
- Whenever the employees need to be guided through the complex process of making sure that task cannot be memorised
All these kinds of solutions will occur whenever the new systems like enterprise resource planning or the CRM will be introduced into the organisations so that everybody can remain on the right track and ensure that up-gradation, as well as consolidation, could be carried out simultaneously with the help of complex systems without any kind of problem.
The most important components of this particular system have been perfectly explained as follows:
The user interface because this will be the human-computer interface as well as database
generic tools which will help the system in terms of documentation, retrieval of text, intelligent agent, tutoring facility and several other kinds of related aspects.
The application-specific supporting tools
Target application to win which will be school, business setting, military or several other kinds of associated areas
Some of the basic advantages of implementation of the electronic performance support system have been perfectly explained as follows:
- With the help of this particular system, the organisations will be very much capable of carrying out the employee training very easily and in a hassle-free system. This particular aspect will always make sure that they will be no need to indulge in any kind of formalised training regime.
- Implementation of this particular system will always make sure that learning will become a continuous process for the organisation so that there will be no time lag between software learning and implementation in real life. With the help of performance support system tools, every organisation will be able to complete the things on software very easily and effectively without any kind of adverse impact on the performance.
- Organisations will be able to carry out the entire job learning system very easily and effectively without any kind of issue and the best part is that educational events can also be perfectly supported in this particular area.
- Organisations will be able to perfectly contribute towards the concept of performance improvement so that overall goals are easily achieved and identification of the gaps between the actual and desired performance can be carried out very easily and effectively.
- This particular system will always make sure that IT support tickets will be dealt with very easily and there will be no time-consuming element in the whole process. The performance support tools will help in speeding up the employee performance by reducing the time spent very easily and everyone will be able to reach out the colleagues for things so that information finding comes very much easy and efficient.
- Electronic performance support systems also help in enhancing the customer satisfaction systems without any kind of issue so that everybody can deal with the things without any kind of query in their minds.
- The user onboarding systems become very much easy with the help of this particular aspect so that everybody can deal with the functionalities and features very efficiently without any kind of problem.
Hence, the electronic performance support tools are very much capable to teach people how the applications are working and how the users can read the instructions to perform different kinds of tasks very easily so that they become very much proficient since the first day of work.